Booking Terms & Conditions

Within these Booking Terms and Conditions, “you” and “your” means the person signing the booking form as party leader but these Terms and Conditions apply to all other persons in the party (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Mark & Verity Tuckwood, trading as Hollinlee Partners of Hollinlee, Ettrickbridge, Selkirk, TD7 5JJ. “Property” means The Green House.

1. Booking contract

1.1   You (the person signing the booking form as party leader) agree to enter into a contract with us on the following terms and conditions and you agree to make all members of your party aware of these terms and conditions.

1.2   You must be aged 18 years or over when the booking is made.

1.3   The contract commences when we have issued the written booking confirmation. We reserve the right to refuse any booking.

2. Price changes

Holiday prices are reviewed each year in October, for the coming calendar year. If you have booked in advance of the price review, and the price for your holiday has changed as a result of the review, we will notify you in writing as soon as possible. We will then ask you to confirm the booking at the agreed new price, or confirm that you no longer wish to continue with the booking. Should you choose not to continue you shall be entitled to a full refund.

3. Booking procedure

3.1   Please contact us to obtain confirmation of availability. Subject to availability and at your request, a provisional reservation will be made.

3.2   The completed booking form accompanied by a booking deposit of 25% of the rental must be returned to us within three working days (unless alternative arrangements have been agreed). For payment methods please see clause 4.2 below.

3.3   Bookings taken within six weeks of arrival at the Property must be paid in full at the time of booking.

3.4   Once we have received your booking form and all appropriate payments, we will issue a written confirmation invoice. Please contact us immediately if any information which appears on the confirmation is incorrect or incomplete.

3.5   A reminder will be sent to you two weeks before the balance of payment is due. The balance of the rental cost and security deposit (see clause 5 below) must be paid six weeks prior to your arrival at the Property failing which we reserve the right to treat the booking as cancelled and you will remain liable for 100% of the total costs of the holiday.

4. Prices and payment

4.1 Our quoted prices are per property for accommodation only. All prices include (where applicable) VAT, cleaning on departure, bed linen and towels, electricity, water, fuel and local taxes. Please note that cot linen is not included unless requested.

4.2   Payment may be made by cheque (sterling) or direct bank transfer. Post-dated cheques cannot be accepted. Any charges raised against us by your bank for handling dishonoured cheques, bank transfers or any other payments will be passed on to you and you will be liable to reimburse us in respect of such charges within seven days.

5. Security deposit

5.1   A security deposit is required to cover the cost of any damage or breakages to or at the Property, any additional cleaning and the cost of telephone calls and internet charges if over £5. The security deposit of £200 is payable with the balance of the rental cost.

5.2   The additional costs referred to at clause 5.1 above will be deducted from the security deposit and the remaining balance will be returned to you within four weeks of your departure from the Property. If the security deposit paid by you is not sufficient to cover these additional costs you are required to pay any balance within 14 days of demand.

5.3   We will inspect the Property after your departure and notify you of any damage or breakages noted other than those matters already reported to us in accordance with clause 6.3 below or otherwise.

5.4   We reserve the right to hold the security deposit for longer than four weeks if there is a dispute over damage, or we are awaiting bills/proof of damage.

6. Your responsibilities

6.1   You must arrive and depart within the check-in and check-out times stipulated for the Property, unless special arrangements have been agreed in advance.

6.2   You must keep the Property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday and in the same state of cleanliness and general order in which they were found. We reserve the right to make a deduction from your security deposit for any additional cleaning required over the usual number of hours committed to departure cleaning.

6.3   You must comply with the instructions found in the welcome pack in the Property regarding the appropriate fuel for use on the stove within the Property. Any damage caused by using inappropriate fuel will be charged to you.

6.4   You must report to us promptly any breakages or damage and you will be responsible for payment of any breakages, loss or damage to the Property and/or its contents caused by you.

6.5   You must not use fireworks, lit candles or any naked flames (except when lighting the stove) anywhere within the property or on the exterior decking area.  Use of the owner-provided barbeque is permissible on the exterior decking area only and when closely supervised by a responsible adult.  No other barbecue equipment (including disposable barbecues) is permitted.

6.6   Smoking is not permitted in any part of the Property and you and any member of your party agrees not to smoke inside the Property.

6.7   You are responsible for the correct and decent behaviour of your party. Should you or a member of your party abuse the Property or display dangerous, offensive or rude behaviour to our representatives or any third parties (e.g. neighbours) we reserve the right to require the person(s) concerned to leave the Property.

6.8   You are responsible for you and your party maintaining acceptable levels of noise at the Property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am.

6.9   You must not exceed the maximum number of people stated in the Property details to reside at the Property nor sublet the Property nor allow anyone to stay at the Property who is not included on the booking form – no tents, caravans or campervans are allowed. Please inform us of any changes to your party.

6.10 If you intend to organise a function (e.g. party or wedding) at the Property, you must seek prior permission from us. Additional charges and/or an increased security deposit may be sought at our discretion.

6.11 You are responsible for each party member’s travel and health documentation (passports, driving licences, green card, motor insurance etc).

7.  Our liability

7.1   We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in your party) or to your vehicles or personal property save where personal injury or death is caused by our negligence. Any valuables left at the Property are left at your own risk. It is essential, and your responsibility, to ensure that all doors, shutters and windows are closed and locked when leaving the Property or when in the grounds. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the Property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.

7.2   Children should be monitored at all times and you should verify the suitability of children’s equipment which is provided as we cannot accept liability.

7.3   We are not responsible for noise or disturbance originating beyond the boundaries of the Property.

7.4   We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside of our reasonable control, including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, restrictions and regulations of any kind on the part of the government or local authorities, strikes, lock-outs, or other industrial action or dispute.

7.5   We do not accept responsibility for the failure of public services such as water, electricity, plumbing or sewerage systems or unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems, and boilers (but will endeavour to arrange prompt repair).

7.6   All bookings and other arrangements made by us on your behalf with third parties (e.g. catering services) are subject to the terms and conditions imposed by these third parties. We do not take any commission for notifying you of such companies nor do we act as an agent on their behalf. We cannot accept responsibility for these services.

8. Loss of personal property

Any personal property belonging to you found at the Property will normally be disposed of if it is not collected within six months and we may charge a reasonable administration fee to cover the costs of storage and handling of such property.

9. Pets

No pets are permitted in the Property except for assistance dogs, however you must notify us of the intended presence of any assistance dogs prior to booking.

10. Access to the Property

We or our representatives have a right to access the Property at any reasonable time during your stay to carry out essential maintenance. We will endeavour to give reasonable notice to you if practicable. Gardeners may also enter the grounds during your stay but will try as best possible not to interfere with your enjoyment of the Property.

11. Complaints

11.1 In the event that a complaint arises whilst you are on holiday you should contact us or our local representative promptly to allow us an opportunity to rectify the matter.

11.2 If the problem is not resolved to your reasonable satisfaction during your holiday, you should put your comments in writing within fourteen days of your return. 11.3 We cannot accept complaints unless this procedure is followed. Complaints received after your holiday will not be accepted if we have not had prior notification of them and been given the opportunity to part matters right.

12. Alterations or cancellation by you

12.1 If you request any changes to your booking we will endeavour to comply, but cannot guarantee to be able to do so.

12.2 Cancellation by you of your booking must be in writing. The effective date of cancellation is the date we receive written notification. Our cancellation charges are detailed in the table below.
Number of days before holiday start date that notification is received
Cancellation charge (as a percentage of the total cost of the holiday)
More than 56 days – Deposit
56 to 28 days – 50%
Less than 28 days – 100%.

12.3 If you cancel at any time we will endeavour to obtain a replacement client. If a replacement is obtained, we will refund all monies paid by you for the rental, less any difference between the total price you paid or would have paid for the rental and the price paid by the replacement client less our administration fees.

12.4 Where bookings have been made through third parties (e.g. for catering or transport services) you will be liable to the cancellation charges set out in their terms and conditions.

13. Alterations or cancellation by us

13.1 In the interest of continual improvement we reserve the right to make minor modifications to furniture, amenities and facilities without any prior notice.

13.2 In the unlikely event that the Property is not available on the date booked (owing for instance to essential major repairs, flood or fire damage), if requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. A refund of all monies paid by you to us is alternatively available but we will not otherwise be liable for any loss caused by such alteration or cancellation.

14. Website accuracy

14.1 The contents of our web site has been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon after as possible if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information.

14.2 We do not accept responsibility for any changes or closures to local amenities or attractions mentioned on the website.

15. Right to Evict

15.1 We may terminate the contract on notice, and in such case you and your party must leave the Property, (without compensation being payable to you or any member of your party) if:

15.1.1    this is deemed necessary by us where there is a serious breach by you of these Booking Terms and Conditions; or

15.1.2    any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed.

In such circumstances you will remain liable for any costs or damages incurred by us as a result of your breaching these Booking Terms and Conditions and we reserve the right to deduct such costs and damages from the security deposit.

16. Privacy policy

16.1 We make it our highest priority to ensure that your personal information provided to us is secure and confidential. We will not sell your personal information to third parties. We will only disclose any personal information when required to do so by any lawful authority or as required by law.

16.2 Some personal information may need to be passed to third parties where you have requested additional services, for instance chefs require dietary information.

16.3 We may use your data in the future to update you on our products. Please let us know if you would like your personal details to be removed from our database after your holiday.

17. Law

These terms and conditions and the contract to which they apply are governed in all respects by Scottish law and the Scottish courts only shall have jurisdiction in relation to them.